1. How do I know my Toys and Home order has been placed?
2. How do I get an additional 5% off for sale
3. What is the cut off date for free shipping for Christmas?
4. How do I check the status of my order?
5. What if I can't find a specific product that I am looking for?
6. How can I contact Toys and Home?
7. How do I remove my name from your mailing list?
8. I am not ready to order but have a question?
9. Do you have a catalog or store location?
10. What if I need to return an item?
11. How do I know my order is secure?
12. What form of payments do you accept?
13. I live outside the United States, can I make an order?
14. How does free shipping work?
15. What if my item is shipped via freight or common carrier, how does that work?
16. How long does it take to get my order?
17. What is the product warranty?
18. What if I find a better price on a specific item?
19. What is the ordering process?
20. What if I need to cancel?
21. I see an item is "OUT OF STOCK" how can I get this item?
22. What if I receive a defective product?
23. Who is ToysandHome.com?

 Back to Top

Simply enter the code: take5 in the discount code section of the checkout area and 5% will be taken off your entire order.

 Back to Top

 Back to Top

 Back to Top

Please feel free to contact our Staff via email at Support@toysandhome.com or call us at 800-201-7727 and we will find the product you are looking for.

 Back to Top

 Feel free to call our toll free number 1-800-201-7727 anytime between 7am-10PM EST or send us an email at Sales@toysandhome.com.

You can click the CONTACT US button on our homepage anytime and send us a message. We will respond as quickly as possible.

 Back to Top

Simply click the REMOVE MY EMAIL button and fill in information and it's done.

 Back to Top

We love hearing from our customers and strive to provide the best service, information and quality products.

 Back to Top

 Back to Top

-Returns are accepted for (30) thirty days from the date of purchase.

-A Return Authorization (RA) is required for all returns/exchanges, call 1-800-201-7727 or email us at support@toysandhome.com.

-Shipping charges are non-refundable and customer pays return freight, unless the return is due to our error of course.

-All returns must be in new condition, complete with the original box, instructions, warranty cards, etc.

-Please allow up to 7-10 days for inspection, processing and credit information.

-If an item is received back in used condition or is missing it's original carton or packaging a 30% re-conditioning/used goods fee will then apply. This is because the unit is no longer "new" and can not be sold as such.

-We suggest using Fed Ex, UPS or insured Parcel Post for your protection.

-Items shipped by freight must be insured if you are returning to our warehouse.

-Any returns will be sent to our warehouse at:

TOYS and HOME

25700 Solon Road

Bedford Heights, OHIO 44146

 Back to Top

We have taken every precaution to make your transactions secure.

 If you prefer, you can order by calling toll free, 1-800-201-7727.

 Back to Top

We accept all major credit cards including Visa, Mastercard, Discover, and American Express.

We also offer payment processing through PayPal.

All overseas orders will be instructed on payment procedures.

 Back to Top

1) Enter your order in our system and when we receive it, we will contact you via e-mail to arrange payment and shipping.

 2) Click on the CONTACT US button to e-mail us your request with which product (s) you are interested in.

 You will need to provide your exact shipping address including Country, Province and Postal Code. We will get back to you on the shipping/freight quote. In many cases we can arrange door to door delivery. In some countries our shippers will only deliver to port and you will need to work with your local shippers to get delivery from port. Our international customers will be notified via e-mail regarding additional costs associated with freight, duty and customs.

 Back to Top

Free shipping is provided on products delivered within the lower 48 states of the USA.

 Back to Top

The freight company will contact you in advance to schedule a delivery date and time. Someone must be present at the time of delivery and a signature will be required. Please note that the drivers are contracted to deliver to the end of the truck only. You will be responsible for unloading the truck. Drivers do not provide inside delivery (over the threshold) as part of their service. For this reason, especially for oversized items, we recommend that you have help available to unload and move the item to its final location.

 Back to Top

Toys and Home strives to process, ship and complete every order as fast as possible. We generally say to allow 5-7 business days to recieve your order.

Once you place your order, we receive it and review. We check status and availability, then we process order and send out a PAID ORDER STATUS email. Next we pull your order, prep for shipping and send out. You will recieve an email stating SHIPPED ORDER STATUS at this point followed by an email with tracking information when one is available.

If a product is direct shipped from the manufacturer or needs to be ordered to our warehouse, it may take some additional time for you to recieve a SHIPPING confirmation.

We do not process orders to PAID until we are confident that your order will ship in the normal time frame. As with any business, items go out of stock or are on backorder and have not shown up to our warehouse in time. In these cases we always call our customers or email to give you an update on what is going on, an expected timeframe and the next steps.

If in doubt, feel free to contact us via email at support@toysandhome.com or call us M-S 8AM-10PMEST at 1-800-201-7727.

 Back to Top

After 30 days of receipt, ToysandHome.com will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

 Back to Top

ToysandHome.com provides everyday competitive prices. If you find a verifiable lower everyday or advertised price on an identical item at an established online retail competitor, we'll match their price. Guaranteed. This ensures you do not pay more to shop at ToysandHome.com

If you find a lower price on the web for any of our in stock products, show it to us via e-mail by visiting ToysandHome.com and selecting the CONTACT US button or send an email to Support@Toysandhome.com or call one of our friendly customer service representatives at 1-800-201-7727.

Be sure to include the shipping address in your message. Once we have the product information from the competitor we will compare our price with the competitor's. Please note that when you ask us to match a price, the competitor's shipping and handling charges and sales tax must be taken into account when we calculate the competitor's price.

Competitors By definition, "Competitors" are established online stores. They are not retail stores, Liquidators, Wholesalers, Auction sites or pre-owned and refurbished merchandise sites.

-Exclusions Price Matching applies to all new, factory sealed products. It cannot be applied to products already purchased. Merchandise must be the same brand, model number, year, fabric and color. Items must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify.

 

-Competitor's closeout, clearance, special order, discontinued, clearance, liquidation, reconditioned or refurbished, pre-owned and damaged items are not included in our price match guarantee.

-Additionally, competitor’s coupons are not included in our price match guarantee.

- Please Note: Shipments to Ohio are subject to 6.75% sales tax. Sales Tax will be included as part of the price match calculation. This policy is subject to change without notice.

ToysandHome.com complies with any Manufacturer's Minimum Pricing Policies

SALES TAX 6.75% Sales Tax will apply to all orders Billing To and Shipping To Ohio.

 Back to Top

Step 1 – Shopping:

As you're browsing our store, any time you see a product you'd like to buy, click on the "Add" button at the product. Adding the product to the cart means that ToysandHome.com will remember the information about that particular item when you are ready to check out. (You can always remove an item or add quantity from your cart later.)

Step 2 – ToysandHome.com Shopping Cart

 Once you've selected the product you'd like, Toysandhome.com will show you everything that's in your shopping cart. you can make sure that the products you've chosen are correct. If you decide you don't want an item that's in your cart, you can remove it now. If the product you're purchasing is a gift, this screen is where you can enter the Ship-to address. Once you are sure that your shopping cart is correct, you can either go back to shopping, or you can proceed to check out from Toysandhome.com.

Step 3 – Checking out

 On this screen we will show you your entire order so that you can make sure that all the information we have is correct. If you see anything that's been entered incorrectly, please change it now.

Step 4 – Payment

This screen is where you enter your credit card information. When your credit card information has been entered and everything on your order meets your satisfaction, click on "confirm order" Remember, This screen is also your last chance to cancel your order.

Step 5 – Confirmation

Once you see this screen, your order has been processed and is on its way to being fulfilled. Once you have received final confirmation, you will immediately receive a Toyandhome.com Email confirmation that details your order number. TELEPHONE: Call us toll-free 1-800-201-7727 Monday - Sunday, 7:00 am to 10:00 pm EST

 Back to Top

Orders often ship out from ToysandHome.com the next day (M-F) after you place your order (pending credit approval and order verification).

However, every effort will be made to accommodate a cancellation or change providing your order has not reached the order processing stage or has not already been shipped out.

We strive to ship every order within 3-5 days of placing order and this allows us to make any changes or updates including cancellation.

To expedite the cancellation process, you must contact us by phone or email within an hour after submitting your order to ensure proper cancellation. If your order status is "Shipped" it can not be cancelled; however, it may be returned. Please note, orders that are “Refused Upon Delivery” will be subject to a $10 refusal fee and you will be responsible for all additional shipping costs that occur during the delivery process.

 Back to Top

We strive to provide the best selection of name brand products at competitive pricing.

At times, products may sell out and be listed as “Out of Stock.” In some instances we have some items that go "Out of Stock" prior to us signifiying this on our website. We do our best to stay on top of manufacturering supply schedules.

 If you are interested in an item that is "Out Of Stock" we recommend contacting us and in many cases we can advise you on the date of availability and how to order and get item when available.

Many items listed as "Out of Stock" are items that are in high demand.

We recommend placing an order for this item based on availability and timing for your needs to have the best opportunity to get this item when it is "Back In Stock"

During the holiday season we try and work with you to insure you have the best chances to get the "hottest" items for your child or loved ones. If in doubt always contact us and we will work with you to make the experience easy, fun and sensible.

 Back to Top

 Back to Top

ToysandHome.com is privately owned by the Toys Acquisition Company LLC. Started in 2001 by a former employee of Step 2, it has grown through the years by adding quality products and building lasting relationships with customers worldwide.

When the company started in 2001 it specialized in Step 2 products and annual sales reached $200,000 for each of the first 2 years.

The company expanded manufacturers in 2003 and added the quality products from Little Tikes. In 2004 and 2005 we added Melissa and Doug, Chicco USA, Creative Playthings, and LC Creations LLC and expanded our offerings by creating a HOME section for the site.

Yearly sales reached the half million mark in those years. In 2006 the company added Espresso and Coffee machines made by Saeco (formerly Mr. Coffee.) Also Dirt Devil and the Dirt Devil Royal lines were added from TTI. These lines offer products for the thousands of parents, grandparents, aunts, uncles, etc that regularly come to our site to shop for their beloved little ones. 2007 saw our Home section account for 10% of our total sales which reached $775,000.00.

We also moved into a new warehouse that allows us to stock many items so that we can ship as soon as we receive our orders. Our future plans include a possible store location in the Midwest and the West Coast. Toys and Home has always tried to put our customers first by offering only the best products at the lowest possible prices. Because we are a small company owned by one family we can keep our overhead costs down and this allows us to pass along great prices to all our customers worldwide.

We continue to look for additional partnerships with manufacturers to increase our offerings for the future. If you would like to inquire about partnering with Toys and Home, please contact us at Sales@toysandhome.com.

 Back to Top